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Every ShieldGPS tracker requires an active subscription to transmit location data to your app and dashboard. Without a subscription, your device cannot send updates — this page walks you through everything you need to know about how plans work, what they include, and how to manage them.

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What’s Included in a Subscription

Every active ShieldGPS subscription gives you full access to the platform’s core features across all your devices and apps.

Live Tracking

See your device’s exact position updated every 10 seconds, accurate to a few metres.

Route History & Playback

Replay past journeys, review trip logs, and track mileage over time.

Alerts & Geofences

Set up geofence boundaries and receive speed alerts and driver behaviour notifications.

iOS, Android & Web Access

Use the ShieldGPS app on iOS or Android, or log in to the web dashboard at shieldgps.co/dashboard — all included.

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One Subscription Per Device

Each tracker on your account requires its own individual subscription. If you own multiple ShieldGPS devices, each one needs its own active plan to stay online — but you can manage all of them from a single account with no limit on how many devices you add.

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How to Purchase a Subscription

1

Visit the Activation Portal

Go to shieldgps.co/activate and follow the on-screen steps to register your device and choose a subscription plan.
2

Enter Your Device Details

You’ll need your 15-digit IMEI number, found inside the ShieldGPS app under Settings → Device Info, or printed on your device packaging.
3

Complete Payment

Enter your payment details to activate your subscription. Your tracker will come online shortly after activation.
If you’d prefer help activating your device or want to discuss plan options before purchasing, email support@shieldgps.co and the team will guide you through the process.

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How to Change Your Plan

To upgrade, downgrade, or switch billing cycles on an existing subscription, email support@shieldgps.co from your account email address. Include the IMEI number of the device whose plan you’d like to change, and the team will take care of it.

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Frequently Asked Questions

Yes. Every ShieldGPS device requires its own active subscription to transmit location data. If a device’s subscription lapses, that tracker will stop sending updates until the plan is renewed or reactivated.
Yes — anyone with your account credentials can log in to the ShieldGPS app or web dashboard from any device. There is no dedicated secondary-user or family-sharing feature currently, so access is shared via your account login details.
Your location history is retained for a period after cancellation, so you won’t lose your data immediately. Contact support@shieldgps.co for full details on the data retention policy and to discuss your options.
ShieldGPS offers a 7-day full refund guarantee. If you’re not satisfied after activating your subscription, email support@shieldgps.co within 7 days of activation to request a complete refund — no questions asked.