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You can cancel or reactivate your ShieldGPS subscription at any time by contacting the support team. There are no cancellation fees, and if you’re within 7 days of activation, you’re eligible for a full refund. Whether you’re pausing service on a device, passing it on to someone else, or simply no longer need tracking, this page walks you through every step.

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How to Cancel Your Subscription

Follow the steps below to cancel a subscription for any device on your account.
1

Find Your Device's IMEI Number

Locate the 15-digit IMEI number for the tracker you want to cancel. You can find it inside the ShieldGPS app under Settings → Device Info, or printed on your device’s original packaging.
2

Email Support with the Correct Subject Line

Send an email to support@shieldgps.co with the subject line: Cancel Subscription — [your account email]
3

Include Your Account and Device Details

In the body of the email, include your account email address and the full 15-digit IMEI number of the device you’d like to cancel. This helps the team identify the correct subscription quickly.
4

Receive Your Cancellation Confirmation

The support team will process your request and send you a confirmation email once the subscription has been cancelled.
If you plan to resell or pass on your ShieldGPS device, cancel your subscription first before handing it over. Make sure the new owner knows they’ll need to activate their own plan at shieldgps.co/activate before the device will work for them.

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What Happens After Cancellation

Once your subscription is cancelled, your device will become inactive and stop transmitting location data. You’ll no longer be billed for that device. Your location history may be retained for a period after cancellation — contact support@shieldgps.co for details on data retention.

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How to Reactivate a Cancelled Subscription

If you want to bring a paused or cancelled device back online, reactivating is straightforward.
1

Locate Your IMEI Number

Find the 15-digit IMEI number for the device you’d like to reactivate — check the ShieldGPS app under Settings → Device Info or your device packaging.
2

Email Support

Send an email to support@shieldgps.co with your account email address and the IMEI number, and let the team know you’d like to reactivate your subscription.
3

Confirm Your Plan and Payment

The support team will confirm the available plan options and reactivate your device once payment is set up. Your tracker will come back online shortly after.
If you’re reactivating a device that’s been inactive for a while, power it on and give it a few minutes to reconnect to the network after your subscription is restored.

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Refund Policy

ShieldGPS offers a full refund if you cancel within 7 days of activation. To request a refund, email support@shieldgps.co with your account email address and IMEI number, and note that you’re requesting a refund under the 7-day guarantee. Refund requests received after 7 days of activation are not eligible.
The 7-day refund window starts from the date your subscription was first activated, not from the date of purchase.

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Frequently Asked Questions

You need your account email address and the 15-digit IMEI number of the device you want to cancel. The IMEI is in the app under Settings → Device Info or on your device packaging.
Yes. Each device has its own subscription, so cancelling one has no effect on any other active trackers on your account. Simply include the specific IMEI number of the device you want to cancel in your email to support.
The support team aims to process cancellation requests promptly. You’ll receive a confirmation email once it’s done. If you haven’t heard back within one business day, follow up with support@shieldgps.co.
Yes — your device can be reactivated at any time. Email support@shieldgps.co with your account email and IMEI number to get it back online.