> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shieldgps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ShieldGPS Subscription Plans — What You Need to Know

> Every ShieldGPS device needs an active subscription to transmit location data. Learn what's included, how to manage plans, and our refund policy.

Every ShieldGPS device requires an active subscription to transmit location data to your account. Without one, the hardware cannot send updates to the platform — no live tracking, no history, no alerts. Subscriptions are straightforward to set up, manage, and cancel entirely through the activation portal or by emailing support.

## What's Included in Every Subscription

All ShieldGPS subscriptions include the same core features regardless of which device you own:

* **Live tracking** — location updates every 10 seconds, accurate to a few metres.
* **Route history & playback** — review every trip your device has taken with full replay functionality.
* **Alert notifications** — geofence alerts, speed alerts, and driver behaviour events (harsh braking and acceleration).
* **Full platform access** — use the iOS app, Android app, and web dashboard at [shieldgps.co/dashboard](https://shieldgps.co/dashboard) with a single login.

## Purchasing a Plan

You can purchase a subscription in two ways:

1. **During activation** — visit [shieldgps.co/activate](https://shieldgps.co/activate), enter your device IMEI, and select a plan as part of the setup flow. Your device activates immediately after payment.
2. **Via support** — email [support@shieldgps.co](mailto:support@shieldgps.co) if you need help choosing a plan or want to set up multiple devices at once.

<Note>
  Each device requires its own subscription. However, you can add an unlimited number of devices to a single ShieldGPS account — all trackers appear on the same map and device list.
</Note>

## Managing Your Subscription

<CardGroup cols={2}>
  <Card title="Change Your Plan" icon="arrows-rotate" href="mailto:support@shieldgps.co">
    Email [support@shieldgps.co](mailto:support@shieldgps.co) at any time to upgrade or downgrade your plan. Include your account email and the IMEI of the device you want to change.
  </Card>

  <Card title="Cancel a Subscription" icon="circle-xmark" href="mailto:support@shieldgps.co">
    Email [support@shieldgps.co](mailto:support@shieldgps.co) with your account email and the 15-digit IMEI of the device you want to cancel. Tracking stops at the end of the billing period.
  </Card>

  <Card title="Reactivate a Device" icon="rotate-right" href="mailto:support@shieldgps.co">
    If you've previously cancelled and want to start tracking again, email [support@shieldgps.co](mailto:support@shieldgps.co) with your account email and device IMEI to reactivate.
  </Card>

  <Card title="Refund Policy" icon="hand-holding-dollar" href="mailto:support@shieldgps.co">
    You're entitled to a full refund if you request it within **7 days of activation** — no questions asked. Email [support@shieldgps.co](mailto:support@shieldgps.co) to request one.
  </Card>
</CardGroup>

<Warning>
  When you cancel a subscription, live tracking for that device stops immediately or at the end of your billing cycle. Make sure you no longer need tracking on that device before cancelling.
</Warning>

## Frequently Asked Questions

<Accordion title="Can I have multiple trackers on one account?">
  Yes. You can add an unlimited number of ShieldGPS devices to a single account. Each device needs its own active subscription, but they all appear together on the same map and device list so you can manage everything from one place.
</Accordion>

<Accordion title="What happens if I cancel my subscription?">
  Live tracking stops for the cancelled device. Your historical data — route history, trip logs, and past alerts — is retained for a period after cancellation, so you won't lose it immediately. If you want to start tracking again, you can reactivate at any time by emailing [support@shieldgps.co](mailto:support@shieldgps.co).
</Accordion>

<Accordion title="Can I use my device without a subscription?">
  No. An active subscription is required for the device to transmit location data. Without one, the tracker cannot communicate with the ShieldGPS platform, and live tracking, route history, and alerts will not be available.
</Accordion>