> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shieldgps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ShieldGPS Subscription Plans: Features and Pricing

> Learn how ShieldGPS subscription plans work, what features are included, how to purchase a plan, and how to change your subscription at any time.

Every ShieldGPS tracker requires an active subscription to transmit location data to your app and dashboard. Without a subscription, your device cannot send updates — this page walks you through everything you need to know about how plans work, what they include, and how to manage them.

## What's Included in a Subscription

Every active ShieldGPS subscription gives you full access to the platform's core features across all your devices and apps.

<CardGroup cols={2}>
  <Card title="Live Tracking" icon="location-dot" href="/features/live-tracking">
    See your device's exact position updated every 10 seconds, accurate to a few metres.
  </Card>

  <Card title="Route History & Playback" icon="clock-rotate-left" href="/features/route-history">
    Replay past journeys, review trip logs, and track mileage over time.
  </Card>

  <Card title="Alerts & Geofences" icon="bell" href="/features/geofences">
    Set up geofence boundaries and receive speed alerts and driver behaviour notifications.
  </Card>

  <Card title="iOS, Android & Web Access" icon="mobile" href="/getting-started/download-the-app">
    Use the ShieldGPS app on iOS or Android, or log in to the web dashboard at [shieldgps.co/dashboard](https://shieldgps.co/dashboard) — all included.
  </Card>
</CardGroup>

## One Subscription Per Device

Each tracker on your account requires its own individual subscription. If you own multiple ShieldGPS devices, each one needs its own active plan to stay online — but you can manage all of them from a single account with no limit on how many devices you add.

## How to Purchase a Subscription

<Steps>
  <Step title="Visit the Activation Portal">
    Go to [shieldgps.co/activate](https://shieldgps.co/activate) and follow the on-screen steps to register your device and choose a subscription plan.
  </Step>

  <Step title="Enter Your Device Details">
    You'll need your 15-digit IMEI number, found inside the ShieldGPS app under Settings → Device Info, or printed on your device packaging.
  </Step>

  <Step title="Complete Payment">
    Enter your payment details to activate your subscription. Your tracker will come online shortly after activation.
  </Step>
</Steps>

<Tip>
  If you'd prefer help activating your device or want to discuss plan options before purchasing, email [support@shieldgps.co](mailto:support@shieldgps.co) and the team will guide you through the process.
</Tip>

## How to Change Your Plan

To upgrade, downgrade, or switch billing cycles on an existing subscription, email [support@shieldgps.co](mailto:support@shieldgps.co) from your account email address. Include the IMEI number of the device whose plan you'd like to change, and the team will take care of it.

## Frequently Asked Questions

<Accordion title="Do I need a subscription for each tracker?">
  Yes. Every ShieldGPS device requires its own active subscription to transmit location data. If a device's subscription lapses, that tracker will stop sending updates until the plan is renewed or reactivated.
</Accordion>

<Accordion title="Can I share an account with someone else?">
  Yes — anyone with your account credentials can log in to the ShieldGPS app or web dashboard from any device. There is no dedicated secondary-user or family-sharing feature currently, so access is shared via your account login details.
</Accordion>

<Accordion title="What happens to my data if I cancel?">
  Your location history is retained for a period after cancellation, so you won't lose your data immediately. Contact [support@shieldgps.co](mailto:support@shieldgps.co) for full details on the data retention policy and to discuss your options.
</Accordion>

<Accordion title="Is there a free trial?">
  ShieldGPS offers a 7-day full refund guarantee. If you're not satisfied after activating your subscription, email [support@shieldgps.co](mailto:support@shieldgps.co) within 7 days of activation to request a complete refund — no questions asked.
</Accordion>