> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shieldgps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Cancel or Reactivate a ShieldGPS Subscription

> Cancel or reactivate your ShieldGPS subscription at any time by contacting support — learn what to expect and how to request a refund.

You can cancel or reactivate your ShieldGPS subscription at any time by contacting the support team. There are no cancellation fees, and if you're within 7 days of activation, you're eligible for a full refund. Whether you're pausing service on a device, passing it on to someone else, or simply no longer need tracking, this page walks you through every step.

## How to Cancel Your Subscription

Follow the steps below to cancel a subscription for any device on your account.

<Steps>
  <Step title="Find Your Device's IMEI Number">
    Locate the 15-digit IMEI number for the tracker you want to cancel. You can find it inside the ShieldGPS app under **Settings → Device Info**, or printed on your device's original packaging.
  </Step>

  <Step title="Email Support with the Correct Subject Line">
    Send an email to [support@shieldgps.co](mailto:support@shieldgps.co) with the subject line:
    **Cancel Subscription — \[your account email]**
  </Step>

  <Step title="Include Your Account and Device Details">
    In the body of the email, include your account email address and the full 15-digit IMEI number of the device you'd like to cancel. This helps the team identify the correct subscription quickly.
  </Step>

  <Step title="Receive Your Cancellation Confirmation">
    The support team will process your request and send you a confirmation email once the subscription has been cancelled.
  </Step>
</Steps>

<Note>
  If you plan to resell or pass on your ShieldGPS device, cancel your subscription first before handing it over. Make sure the new owner knows they'll need to activate their own plan at [shieldgps.co/activate](https://shieldgps.co/activate) before the device will work for them.
</Note>

## What Happens After Cancellation

Once your subscription is cancelled, your device will become inactive and stop transmitting location data. You'll no longer be billed for that device. Your location history may be retained for a period after cancellation — contact [support@shieldgps.co](mailto:support@shieldgps.co) for details on data retention.

## How to Reactivate a Cancelled Subscription

If you want to bring a paused or cancelled device back online, reactivating is straightforward.

<Steps>
  <Step title="Locate Your IMEI Number">
    Find the 15-digit IMEI number for the device you'd like to reactivate — check the ShieldGPS app under **Settings → Device Info** or your device packaging.
  </Step>

  <Step title="Email Support">
    Send an email to [support@shieldgps.co](mailto:support@shieldgps.co) with your account email address and the IMEI number, and let the team know you'd like to reactivate your subscription.
  </Step>

  <Step title="Confirm Your Plan and Payment">
    The support team will confirm the available plan options and reactivate your device once payment is set up. Your tracker will come back online shortly after.
  </Step>
</Steps>

<Tip>
  If you're reactivating a device that's been inactive for a while, power it on and give it a few minutes to reconnect to the network after your subscription is restored.
</Tip>

## Refund Policy

ShieldGPS offers a full refund if you cancel within **7 days of activation**. To request a refund, email [support@shieldgps.co](mailto:support@shieldgps.co) with your account email address and IMEI number, and note that you're requesting a refund under the 7-day guarantee. Refund requests received after 7 days of activation are not eligible.

<Info>
  The 7-day refund window starts from the date your subscription was first activated, not from the date of purchase.
</Info>

## Frequently Asked Questions

<Accordion title="What information do I need to cancel?">
  You need your account email address and the 15-digit IMEI number of the device you want to cancel. The IMEI is in the app under **Settings → Device Info** or on your device packaging.
</Accordion>

<Accordion title="Can I cancel just one device without affecting others?">
  Yes. Each device has its own subscription, so cancelling one has no effect on any other active trackers on your account. Simply include the specific IMEI number of the device you want to cancel in your email to support.
</Accordion>

<Accordion title="How long does cancellation take?">
  The support team aims to process cancellation requests promptly. You'll receive a confirmation email once it's done. If you haven't heard back within one business day, follow up with [support@shieldgps.co](mailto:support@shieldgps.co).
</Accordion>

<Accordion title="Can I reactivate the same device after cancelling?">
  Yes — your device can be reactivated at any time. Email [support@shieldgps.co](mailto:support@shieldgps.co) with your account email and IMEI number to get it back online.
</Accordion>