> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shieldgps.com/llms.txt
> Use this file to discover all available pages before exploring further.

# ShieldGPS Billing: Update Payments and Manage Plans

> Update your ShieldGPS payment details, understand your billing cycle, handle failed payments, and resolve any billing issues with our support team.

Managing your billing for ShieldGPS is straightforward — subscriptions renew automatically, and any changes to your payment details or billing cycle can be handled quickly by contacting support. This page explains how billing works and what to do if you run into a payment issue.

## Updating Your Billing Details

ShieldGPS does not currently offer a self-serve billing portal, but updating your payment information is quick and secure via support.

<Steps>
  <Step title="Email Support">
    Send an email to [support@shieldgps.co](mailto:support@shieldgps.co) from the email address registered to your ShieldGPS account.
  </Step>

  <Step title="Request a Billing Update Link">
    Ask the team to send you a secure link to update your payment information. Mention that you'd like to update your payment method so they can send the right link straight away.
  </Step>

  <Step title="Update Your Details Securely">
    Follow the link provided to enter your new payment details. The link is time-limited, so complete the update promptly after receiving it.
  </Step>
</Steps>

<Warning>
  Never send your full card number or payment details in an email. The support team will always direct you to a secure link for any payment updates.
</Warning>

## When You're Billed

Your subscription renews automatically on the billing cycle you selected at activation — monthly or annually, depending on what you chose. You won't need to do anything to keep your tracker active as long as your payment method is up to date.

<Info>
  To change your billing cycle (for example, switching from monthly to annual billing), email [support@shieldgps.co](mailto:support@shieldgps.co) and the team will advise on available options.
</Info>

## Accepted Payment Methods

ShieldGPS accepts all major credit and debit cards. If you have a specific payment requirement — such as invoicing for a business account — contact [support@shieldgps.co](mailto:support@shieldgps.co) to discuss your options.

## What to Do If a Payment Fails

If a payment fails, ShieldGPS will send an email notification to your account email address. Update your payment details as soon as possible to avoid any interruption to your tracking service.

<Warning>
  If a failed payment isn't resolved promptly, your subscription may be paused and your tracker will stop transmitting location data until the payment issue is corrected.
</Warning>

## Frequently Asked Questions

<Accordion title="How do I update my payment method?">
  Email [support@shieldgps.co](mailto:support@shieldgps.co) from your account email address and request a billing update link. The team will send you a secure link to enter your new payment details.
</Accordion>

<Accordion title="What happens if my payment fails?">
  You'll receive an email notification alerting you to the failed payment. Your tracking will continue briefly, but if the payment is not updated and resolved, your subscription will be paused and your device will stop transmitting location data.
</Accordion>

<Accordion title="Do you offer invoices?">
  Yes — contact [support@shieldgps.co](mailto:support@shieldgps.co) with your invoicing requirements and the team will assist you. This is particularly useful for business accounts managing multiple devices.
</Accordion>

<Accordion title="Can I pay annually?">
  Annual billing may be available depending on your plan. Contact [support@shieldgps.co](mailto:support@shieldgps.co) to ask about available billing cycles and whether an annual option is right for you.
</Accordion>